Tripwire provides global standard support services to customers using our North America, European and Asia-Pacific support teams during our customer's local business hours. Tripwire also provides 24 hours by 7 days support for our Premier Support customers. Our levels of support and standard operating goals are outlined below. Please see our Support Polices for further details on our Service levels and Escalation Process. Support services are generally offered for a one-year term, unless otherwise set forth on the applicable Tripwire quotation.

Tripwire Technical Support is intended to help make Tripwire customers successful by assisting with troubleshooting and helping to resolve specific issues resulting from use of Tripwire products on supported platforms. The Tripwire Technical Support team and its customers are partners in the troubleshooting and resolution of issues. Customers may be required to perform reasonable troubleshooting tasks as recommended by Tripwire's support staff. Training, implementation services, and customization (scripting, integration) may be purchased separately through our Consulting Services group.

• General Information
• • Manufacturer
  • Tripwire, Inc
  • Manufacturer Website Address
  • http://www.tripwire.com
  • Brand Name
  • Tripwire
  • Service Name
  • Premium Support
  • Product Type
  • Service